How to delete your Familiar Knock Knock account and its data
In the app (fastest)
Open Familiar Knock Knock.
Go to Settings and tap your profile at the top.
Scroll to Your data and tap Delete account.
Confirm twice. Deletion happens straight away.
By email (if you no longer have the app)
Email bonoloware@gmail.com with the subject Delete my account. So that we delete the right account, and only at its owner's request:
If your account is linked to an email address or a Google account, send the request from that address.
Include your display name and the name of at least one group you belong to.
We will confirm and complete the deletion within 30 days. If we cannot confirm the account is yours, we will ask for more information before deleting anything.
An account that was never linked to an email or Google account (shown in the app as "This device only") can only be identified from the phone it was created on. If you no longer have that phone, email us with the details above and we will do our best to find it.
What is deleted
Your account and sign-in details.
Your display name and profile.
Groups you own: deleted for every member, who are told the group is gone.
Groups you belong to but do not own: you are removed; the group carries on for the others.
Your notification tokens, preferences, knock-limit records and any invite codes you created.
What is kept
Purchase records (product, order and purchase-token details from Google Play) are kept for as long as needed to handle refunds and chargebacks, prevent the same receipt being used again, and meet financial record-keeping duties.
Other people's phones: knocks and replies already in another member's knock history stay on their phone until it removes them automatically after 7 days. We cannot reach into other people's phones.
Anonymous usage statistics already collected by Google Analytics for Firebase expire under its retention settings.